DAVID TROY's
 Step By Step Guide to Disabled Adaptations Grants

 
CHOOSE  DAVID TROY FOR STRESS-FREE DISABLED ADAPTATIONS

 

 USEFUL CONTACTS FOR HELP AND ADVICE

 NHS DIRECT 0845 4647

 North of Tyne PALS for patient advice and support 0800 032 02 02

 Occupational Therapist Assessments  0191 270 3130  - take the first  
 step in applying for disability grants
 

 CANCER RESEARCH INFORMATION NURSE 0800 226 237

 ALZHEIMER'S SOCIETY Dementia Helpline 0845 300 0336
 
www.alzheimers.org.uk and info@alzheimers.org.uk

 NORTH TYNESIDE DIABETES PATIENT PANEL
 N.T. General Hospital, Rake Lane, North Shields 293 4169

 STROKE INFORMATION SERVICE
 North Tyneside  296 4167 
 N
ewcastle 219 4710  

 MENTAL HEALTH HELPLINE 0845 601 2458
 email:
helpline@mhmh.co.uk
 www.mentalhealthmatters.com

 AGE CONCERN North Tyneside 280 8484
 email:
enquiries@agenconcernnorthtyne.org
 www.ageconcernnorthtyne.org

 NORTH TYNESIDE DAY HOSPICE
 For patients with life threatening illness
 Free transport and escort
 Free refreshments and lunch
 Free activities including crafts, bingo, trips out
 Free Assessment by qualified nurse

 
 
Enquiries to : Sir G B Hunter Memorial Hospital
 The Green, Wallsend tel 220 2212

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 HAS YOUR CARER REACHED AGE 65 AND LOST THEIR ICA?

 If so, you may be entitled to claim extra benefit for yourself. When a 
 person in receipt of Attendance Allowance or DLA loses their Carer
 to retirement, they can claim extra benefit in order to pay their own
 carer(s) directly. If the retired Carer is a spouse or other family member 
 who lives with you, they are disregarded as Carers from age 65. In
 addition to extra income support for direct care payments your joint
 income will be reduced after the loss of ICA payments. So even if you
 have been refused benefits in the past you must make a fresh claim for
 income support, housing and council tax benefit. Claim at least 2 weeks
 before your Carer's 65th birthday to make sure you don't lose out.
  

 COMPLAINTS

 To complain about a Care Home or Nursing Home contact the
 
 Commission for Social Care Inspection
 St Nicholas Buildings
 St Nicholas Street
 Newcastle upon Tyne
 NE1 1NB

 Tel 0845 015 0120

 To complain about a Social Worker there are 3 stages:

 1- complain to his/her superior officer at the Council - keep a copy
 
 2- if you are not satisfied complain to the Council's Statutory Complaints     
     Officer. If the complaint involves a vulnerable person, the Council must
     appoint an Independent person to investigate your complaint. A report
     will be presented to the Council who should then take action to satisfy your
     complaint.
 
 3- if you are still not happy you can proceed to Stage 3 - to an Appeal's Panel
     made up of elected Councillors. You will be invited to attend a hearing at
     which you and the social workers will be able to present your case. You can
     take a friend or advocate but you will not be able to claim any expenses for
     this.  Most cases can be resolved at this stage but if you are still unhappy
     you can complain to the Local Government Ombudsman or take court action
     against the council's social services using a solicitor who specialises in
     Administrative Law (law governing local authorities)

 To complain about the Benefits Agency, the DWP or any other Government
 Agency, you must contact your MP.  Through his/her Office you can complain
 to the Parliamentary Ombudsman. 

 STEP 1
 
Contact your local council who will put you in touch with the Occupational Therapist for you area. The Occupational Therapist will
 carry out an assessment of your home and your medical condition. A report will then be made to the council who may conduct a
 Special Housing Needs Assessment if they feel your home cannot be safely adapted to your needs.

 STEP 2
 
If the Occupational Therapist reports that you need adaptations to your home the council will conduct an assessment of your
 finances to see if you qualify for a disability grant. You may be awarded a grant to cover the whole job or you may be asked
 to contribute to the cost. You can choose your own builder or ask the council to recommend a local firm.

 STEP 3
 
Many adaptations need to be approved by building control and in some cases you need planning permission. Unless you engage
 a Design and Build Contractor you will need to employ an Architect to plan and design the work and supervise your builder.

 STEP 4
 
Once you have plans and designs drawn up you should get 3 estimates from builders. Do not choose the cheapest one just to
 save money. Reputable builders should provide references and proof of insurance. Submit your plans and builder's estimate to
 the local council who will then send you a letter to confirm the amount of grant you have been awarded.

 DO NOT START ANY WORKS UNTIL YOU HAVE BEEN ASSESSED BY AN OCCUPATIONAL THERAPIST
 DISABILITY GRANTS CANNOT BE CLAIMED AFTER THE WORK HAS STARTED.

 You can apply for a disability grant even if you rent your home (with the landlord's consent)

 If you are thinking of adapting your home call

 DAVID TROY DESIGN & BUILD CONTRACTORS on 0191 253 5959

 and claim your:

 Free consultation
 Free Survey
 Free Assessment
 Free Grant Application
 10% off Labour Costs

 Guaranteed Approval by Planning & Building Control

 PLUS on completion of the works we will help you apply for a COUNCIL TAX BAND REDUCTION saving
 you hundreds of pounds a year.

 CLICK HERE FOR MORE INFO ON DISABLED ADAPTATIONS

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